Frequently Asked Questions
There are two subscription plans to get (seeMyResult)™ e-service to provide your patients the ability to review their test result reports online, both of them require fees payment, but when thinking deeply, it should considered free or even for lab profit! Details are below:
Whether the lab had the pay per report subscription (Plan #1) which is free of starting fees, but payments are done per each test result report uploaded online, or the lab had the annual subscription (Plan #2) which is a fixed payment for uploading unlimited test result reports online every year, The lab can add these costs to the patient's invoice as an additional fees to enable him/her review his/her test result reports online and save re-visiting the lab to receive the printed reports. Or the lab can bear that cost itself considering saving money required printed paper-reports, printer inks, and lab promotional paper envelopes. This could be equivalent to that cost (or even higher to be considered as additional profits for the lab).
Some labs can also increase this cost to collect additional fees for its own benefit. This action turns this e-service into completely free service, Beyond that to a profits' generator for the lab itself.
Any medical laboratory subscribes (seeMyResult)™ e-service will have the ability to provide its patients with their test results online without need to patient return to the lab and receive the paper reports. This is easier for both the lab and the patient and reflects patient trust in the laboratory. Any lab out of this service will lose its pace with modern technology and will be unable to compete with other laboratories provide their patient test results online.
No. (seeMyResult)™ e-service is unified in its potential and its price for all medical laboratories worldwide.
Only one single service subscription is available for each lab branch, no matter how many. Each branch will pay a subscription annual fee and will have a unique control panel.
Yes. Our registered laboratory administrator can contact us any time and ask to stop the service without giving reasons. But in this case, the previously paid annual subscription cannot be refunded. The service could be retrieved again (with full data recovery) within 3 months after being stopped. Else, all saved records will be permanently deleted.
So far, Arabic and English language support is available. Other languages will be added in the future.
Yes. He/She can do so as long as he/she has the ability to login the lab control panel (using unique username and password) and as long as these tablets are connected to the internet.
This is the responsibility of the lab control panel user. The name, time and date of each uploaded test result report will be automatically saved on the system so that they could be reviewed later to check who uploaded any report at what time, such as when uploading wrong test result(s) and/or wrong report(s) for another patient. So, the laboratory manager can know who is responsible for this error (if he/she has more than one control panel user).
Yes. The system simply launches a self-timer that works for 30 minutes as soon as the test result report was uploaded. During which the control panel user can delete the uploaded report file and replace it with another one. If the timer exceeds the 30 minutes period, the control panel user loses his/her ability to delete the uploaded report, but the laboratory admin could ask us to delete the uploaded file from our end in emergent cases.
This self-timer has been set to prevent illegal interference to the control panel user without permission of the laboratory admin.
Yes. He/She can do it any time.
Yes you can. We offer free service subscription to make it easier for everyone to test (seeMyResult)™ e-service. Thus, you could evaluate it and determine how important it is for your lab. So, our customers can decide correctly whether to have a free or an annual subscription. All you have to do is to request the service by filling an order application.
After the patient performs the tests, he/she is given a printed receipt (Patient Card) by the lab employee containing the patient test results’ page url link + unique patient username and password + the free mobile application QR-Code link. The lab employee tells him/her when the test result reports will appear through the attached link.
The patient will then, at the time set by the lab employee, open the link on any computer connected to the internet and enter his/her username and password in the specified text place to view his/her test results, which could be reviewed, downloaded and printed by the patient his/herself. Also, the patient can download the free mobile application using the attached QR-Code link in the Patient Card and login to review his/her test result(s) in the same manner as above.
There is no need for training. The control panel is designed so easily that the laboratory manager understands how to handle it in detail. So that he/she will train the users. We also provided a free detailed tutorial video (only 15 minutes) to know how to handle the control panel for the admin and users.
The report files must be uploaded in the form of PDF files only. No other file extentions may be uploaded.
If you are using Microsoft Word or Excel, you can save the report (via Save As command) as a PDF file.
If you are using Microsoft Access, you can export the file as an Excel file, then open it with Microsoft Excel and re-save it using (Save As command) to save it as PDF file. You can review this
tutorial video for that purpose.
When a lab staff uploads a patient test result report which requires to be interpreted, an immediate notification is sent to us to provide a medical interpretation for that test result. Within 24-48 hours, one of our professional medical doctors reviews that report and provides a full medical explanation. Then we upload it online within that patient test results' account.
When the patient logins his/her test results' account, he or she will find another report next to that test result report includes a full medical explanation without any burden or responsibility on the laboratory.
Of course, (seeMyResult)™ e-service is designed to respect the privacy and confidentiality of data from both the laboratory and the patient. No information can be leaked from one laboratory to another and a patient cannot see the test results of another patient. This is what we guarantee to all of our subscribed customers and we mentioned that within the subscription agreement (Article II - The First Party obligations).
Yes. You can do this by adding a button into your lab website or phone app. (titled as Review Your Test Results, as an example). This button is linked to the following url:
When a patient clicks on that button, he/she will be directed to the login data page to browse his/her uploaded test result reports online.
** Please note that we do not embed that button into your lab website or phone app. It should be done by the developer who had designed them for you.
We offer multiple payment methods to our customers for their convenience (no additional charges are incurred) including:
• Online payment by credit cards (available to all customers worldwide)
• Bank wire transfer to Faisal Islamic Bank or Commercial International Bank (available to all customers worldwide)
• Postal deposit (available to customers from within Egypt only)
• Payment by Vodafone Cash (available to customers from within Egypt only)
We are already a reliable software company licensed to operate in the Egyptian market. You can contact us for further details. Contact information is available on our official website (https://www.alabdelaziz.com).
We are honored to contact us by phone on (002-01018584111 or 002-01018584222), or by e-mail ([email protected]), or to visit our company's headquarter at: Egypt, New Damietta city. 160 Central Zone, in front of the National Bank of Egypt. Al Abdel Aziz Company.